90-Day First-Order Money-Back Guarantee

We want you to feel confident trying Guva Flex. If you are not satisfied for any reason, you may request a return within 90 days of delivery of your first order.

Eligibility and Multiple-Bottle Orders

The 90-day guarantee applies to your first Guva Flex order purchased directly from guvahealth.com.

The guarantee covers one opened bottle from that first order. Additional bottles from the same order may also be returned, but they must be unopened, unused, and have their original seals intact.

Only one 90-day satisfaction-guarantee claim may be submitted per customer. You will need your order number, receipt, or other proof of purchase. You do not need to provide a reason for your return, although we may invite you to share feedback.

Please keep the bottles, including empty containers, and any remaining product until we provide return instructions. We may require eligible bottles to be returned.

After your first order, unopened, unused, and factory-sealed bottles purchased directly from guvahealth.com may be returned within 30 days of delivery. Opened bottles from later orders are not covered by the satisfaction guarantee unless they arrived damaged, defective, or incorrect.

Products purchased through Amazon or another retailer must be returned through that retailer according to its return policy.

Starting a Return

Contact us at hello@guvahealth.com before sending anything back. If your return is eligible, we will provide a prepaid return shipping label and return instructions.

Returns must be shipped within 14 days after the return label is provided. Returns sent without prior authorization may not be accepted.

Authorized returns must be sent to the address shown on the prepaid return label.

You may contact us at hello@guvahealth.com with any return questions.

Subscription Cancellations

You may cancel, pause, or skip your subscription at any time through the Subscriptions section of your customer account or by contacting hello@guvahealth.com.

Canceling a subscription prevents future subscription orders but does not automatically cancel or refund an order that has already been processed. Processed orders remain subject to the return terms above.

Your first subscription shipment qualifies as your first order for purposes of the 90-day guarantee. Later subscription shipments are eligible for return within 30 days of delivery only if the bottles are unopened, unused, and factory-sealed, unless they arrived damaged, defective, or incorrect.

Order Cancellations

To request an order cancellation or change, contact hello@guvahealth.com as soon as possible.

We will make reasonable efforts to accommodate requests received before fulfillment begins, but cancellation is not guaranteed. If an order is canceled before fulfillment, the payment will be refunded to the original payment method.

If the order has already been fulfilled or shipped, you may request a return under the applicable terms above after delivery.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective, or incorrect, contact us at hello@guvahealth.com as soon as reasonably possible after discovering the issue so we can evaluate it and make it right.

Photographs of the product and shipping packaging may help us resolve the issue quickly. These claims are not subject to the one-opened-bottle satisfaction-guarantee limit.

Exchanges

We do not currently offer direct exchanges. The fastest option is to return the original product and place a separate order after the return is accepted.

Refunds

We will notify you after we receive the return and confirm its eligibility. Approved refunds will be issued to the original payment method within 10 business days.

The refund will include the purchase price and applicable sales tax paid for eligible bottles. Original standard shipping charges, if any, will also be refunded. Expedited shipping upgrade charges are non-refundable unless the order arrived damaged, defective, or incorrect.

There are no return shipping charges or restocking fees for authorized returns.

Your bank or card provider may require additional time to post the refund. If more than 15 business days have passed since Guva confirmed that your refund was issued, contact us at hello@guvahealth.com.

Guva may deny fraudulent or duplicative claims, claims involving altered purchase records, or purchases intended for resale. Nothing in this policy limits any rights provided under applicable law.